the use of mediators

The techniques presented in chapter 11 can all be facilitated by a mediator. Fractioning, framing, reframing, and common ground are all techniques that should bring to an end any type of conflict and not just those conflicts that are interpersonal. For example, let's say a company wanted to build a parking lot on a well-known community park. The conflict would arise from the fact that one party wants the parking lot built, while another party is against it. A mediator can be brought in to try and resolve the conflict. During fractioning the mediator can identify smaller issues that both parties can deal with. During framing the mediator asks questions that won't offend either party. During reframing the mediators job is to change any loaded questions or comments made by either party. This keeps the conflict from escalating and allows for a resolution. When a mediator uses a technique known as common ground he or she attempts to find any values, behaviors, or attitudes that either party may have. This all should lead to a resolution that both parties agree with.